Supporting the community

We provide emergency, non-emergency and aero-medical services to the ACT community in addition to supporting other emergency services in the delivery of their responsibilities.

The ACT Ambulance Service delivers these services from eight ambulance stations and the ComCen on a 24/7 basis, as well as from ESA Headquarters, ESA Training Centre and the SouthCare Helicopter facility at Hume.

Compliments & Complaints

It means a lot to our staff to receive recognition for the work they do. All complimentary messages will be passed on directly to the staff members involved.

The ACT Ambulance Service recognises, promotes and protects your rights to comment and complain about the services provided to you. We will provide an efficient, fair and accessible framework for resolving complaints.

We support the monitoring of your complaint in an endeavour to improve the quality of services the ACT Ambulance Service provides to our consumers.

Compliments and complaints can be submitted here.

Community Engagement

The ACT Ambulance Service (ACTAS) participates in a range of health and community events or programs, such as the ESA Open Day, the Canberra Show, International Restart a Heart Day, the Special Children’s Christmas Party, the ACT Health P.A.R.T.Y. Program, the ACT Careers Expo and community group visits.

Unfortunately, ACTAS does not have dedicated community education officers or the capacity to provide ambulance officers and vehicles from operational crews for fetes. On occasions, some Ambulance Officers do organise school visits in their own time on a volunteer basis. ACTAS will support this and, if available, ACTAS can provide an ambulance vehicle for these events.

PACER

CER stands for ‘Police, Ambulance and Clinician Early Response’. It is a mental health program run in partnership between ACT Policing, the ACT Ambulance Service (ACTAS) and Canberra Health Services (CHS). The PACER team consists of a police officer, paramedic and mental health clinician working together in the same vehicle to respond to, assess and help people of all ages experiencing a mental health crisis in the community. More information is available on the PACER Information Sheet.

Patient Experience

Each year the ACTAS participates in a national survey with all other Australian ambulance services seeking feedback from patients, or the carers of patients, who have been provided with emergency treatment and transport in the two months preceding the survey. Key objectives of the survey are to benchmark perceived service quality and customer experience levels across all state and territory ambulance services.

Research

ACTAS research programs aim to deliver high quality research that improves outcomes for our patients. ACTAS has collaborated with world-class research organisations including the Australian National University (ANU), University of Canberra and Deakin University. ACTAS research has been published in national and international journals and presented at conferences. This work includes cutting-edge research on pain management, sedation, detection of sepsis, and medical management of mass gatherings.