Triple Zero (000)

Dial Triple Zero (000) in a ‘life threatening emergency’

In a life threatening emergency, at any time, day or night, you should dial
Triple Zero (000) for Police, Fire or Ambulance.

What happens when I dial 000 (triple zero)?

After dialling Triple Zero (000) you will be connected to an operator who will ask you which service you require (Police, Fire or Ambulance). The operator will then forward your call to the requested service here in the ACT.

You will then be asked to provide the following information including:

• street name;
• street number / location;
• what has happened;
• your name;
• your phone number;
• any other relevant details such as the nature of the problem; and
• the number of people involved.

It is important you do not hang up until instructed to do so by the operator.

Frequently asked questions

• What if you don’t speak or understand English clearly?
• How do I find out more information about the translation and interpreter emergency service?
• What if you have a hearing or speech impairment and rely on text based communication?
• What if you have a hearing impairment or speech impairment but can use verbal communication (speak and listen)?
• What do I do if I want to contact the ACT Emergency Services Agency (ESA) about a non-life threatening emergency matter?

What if you don’t speak or understand English clearly?

If a person is unable to speak English they should dial 131 450 for the Australian Government Department of Immigration and Citizenship translation and interpreter emergency service.

How do I find out more information about the translation and interpreter emergency service?

More Information is available on the Department of Immigration and Citizenship website.

What if you have a hearing or speech impairment and rely on text based communication?

The teletypewriter (TTY) it is a dedicated text-based emergency relay-service with direct access to Police, Fire or Ambulance services.

If you have a hearing or speech impairment, you can use the teletypewriter or a computer with a modem to access the telecommunications network to contact 000 at any time by calling the National Relay Service (NFS) on 106.

This particular service is only available to people who do rely on text-based communication.

More information on the teletypewriter (TTY) service is available at relayservice.com.au.

What if you have a hearing impairment or speech impairment but can use verbal communication (speak and listen)?

The speak-and-listen relay system is a separate emergency call procedure for people who use an ordinary home phone or mobile phone and can be accessed by dialling 1800 555 727 and then asking for Triple Zero (000).
http://www.relayservice.com.au/topics/2065.html

What do I do if I want to contact the ACT Emergency Services Agency (ESA) about a non-life threatening emergency matter?

Please see our contact us page for general enquiries.