In a life threatening emergency, at any time, day or night, you should dial Emergency Triple Zero (000) for Police, Fire or Ambulance.
Dial Triple Zero (000) in a ‘life threatening emergency’
In a life threatening emergency, at any time, day or night, you should dial
Triple Zero (000) for Police, Fire or Ambulance.
What happens when I dial 000 (triple zero)?
After dialing Triple Zero (000) you will be connected to an operator who will ask you which service you require (Police, Fire or Ambulance) and which state or territory you are calling from. The operator will then forward your call to the requested service here in the ACT.
You will then be asked to provide the following information including:
- street name;
- street number / location;
- what has happened;
- your name;
- your phone number;
- any other relevant details such as the nature of the problem; and
- the number of people involved.
It is important you do not hang up until instructed to do so by the operator.
Triple Zero Kids Challenge
The Triple Zero Kids Challenge was designed to educate children how to cope in emergency situations and about the appropriate use of Triple Zero. The game is targeted at children of kindergarten and primary school ages with nine safety scenarios. For more information about the Triple Zero Kids Challenge, visit kids.triplezero.gov.au.
Frequently asked questions
- What if you don’t speak or understand English clearly?
- How do I find out more information about the translation and interpreter emergency service?
- What if you have a hearing or speech impairment and rely on text based communication?
- What do I do if I want to contact the ACT Emergency Services Agency (ESA) about a non-life threatening emergency matter?
If a person is unable to speak English they should dial 131 450 for the Australian Government Department of Immigration and Citizenship translation and interpreter emergency service.
More Information is available on the Department of Immigration and Citizenship website.
The teletypewriter (TTY) it is a dedicated text-based emergency relay-service with direct access to Police, Fire or Ambulance services.
If you have a hearing or speech impairment, you can use the teletypewriter or a computer with a modem to access the telecommunications network to contact 000 at any time by calling the National Relay Service (NRS) on 106.
This particular service is only available to people who do rely on text-based communication.
More information on the teletypewriter (TTY) service is available at relayservice.com.au.
What do I do if I want to contact the ACT Emergency Services Agency (ESA) about a non-life threatening emergency matter?
Please see our contact us page for general enquiries.