Calling an ambulance

Ambulance OfficerThere are two numbers to call for ambulance assistance:

  1. Emergency triple zero (000) for an emergency; and
  2. Non Emergency Patient Transport Service (NEPT) bookings
    (02) 6200 4126 (Booking requires authorisation from a medical officer)

Your call will be triaged and the appropriate priority given at the time of the call.

If you have any doubts, please dial 000 and they will advise you of the best possible course of action.

Examples of medical emergencies include:

  • sudden collapse
  • chest pain
  • breathing difficulty
  • motor vehicle/cycle accident
  • fractured bones
  • uncontrollable bleeding

For non-emergency patient transport, dial (02) 6200 4141.

For non-emergency transport, an ambulance may be organised by an authorised staff member at a hospital, doctor’s surgery or health facility. In these cases ambulance transport is arranged for you if you are not well enough to travel by private or public transport. This might be with an emergency response ambulance or the Patient Transport Service, depending on the medical condition.

Examples of non-emergency stretcher ambulance transport include:

  • Admission to hospital from home
  • Discharges from hospital to home
  • Inter hospital transfers
  • Transports to and from nursing homes
  • Transports to and from specialist and diagnostic centres
  • Transfer of patients to and from Air Ambulance / airports
  • Patients requiring day treatment

The ACT Ambulance Service also encourages the community to avoid medical emergencies wherever possible by undertaking sensible precautions and preparations: