Fees and charges

Medicare does not cover the cost of the provision of ambulance services.
Ambulance fees and charges are approved by the Minister for Police and Emergency Services and are reviewed annually. The fees and charges below are current as at 1 July 2017
ACT Legislation places a legal obligation on the person receiving the ambulance service to pay the account:
Section 201 (2) of the Emergencies Act 2004 provides that “A fee determined by a service provided to a person by an emergency service is payable by the person even if the person did not ask for, or consent to, the provision of the service”.

Emergency Ambulance Services

These services are accessed by calling ‘000’

Services Cost
Emergency ambulance service (treatment and transport) $936 (+$12/km for every km travelled outside the ACT)
Emergency ambulance service (treatment not including transport) $649

Medical treatment follows a set of guidelines set out by Emergencies Act 2004 and under the Act medical treatment means:

(a) undertaking a medical examination and assessment; or
(b) giving medical advice; or
(c) giving first aid; or
(d) undertaking a medical procedure; or
(e) administering medication.

Non-Emergency Ambulance Services

These services are booked services and can only be accessed following referral from a health service or health service provider. The requesting health service provider determines the level of service required.

Services Cost
Non-emergency ambulance service (treatment and transport) by an Ambulance Paramedic or an Intensive Care Paramedic $669 (+$12/km for every km travelled outside the ACT)
Non-emergency ambulance service (treatment and transport) by Patient Transport Service resource $241 (+$5.10/km for every km travelled outside the ACT)
Private health insurance

The ACT Ambulance Service does not offer ambulance only cover directly. If you have private health insurance or ambulance only cover, please contact your health fund to have the account endorsed. Your fund will need to forward an endorsed copy of the invoice to:

SharedServicesAmbulanceFinance@act.gov.au or
Post to: ACT Ambulance Service
C/- Shared Services Accounts Receivable
GPO Box 158
Canberra ACT 2601

Members of the public can compare registered health funds at privatehealth.gov.au.

If you already have private health insurance or ‘ambulance only’ cover with a registered health fund, then you may be covered for ambulance services.

We strongly advise that you check the specific terms of your policy with your registered health fund.

When purchasing private health insurance or ‘ambulance only’ cover, consider checking that you are you fully covered for:

  • emergency ambulance services including the provision of treatment with no transport to hospital;
  • non-emergency ambulance services should they be required by you or your family now or in the future.

I was an interstate or overseas visitor

NSW, NT, VIC, SA or TAS residents: If you are a member of and covered by your state ambulance service or private health fund please forward this invoice to your home state Ambulance Service or private health fund for verification of membership.

Please note that SA residents who are a member of the South Australian Ambulance Service Fund may need to check their level of cover with the service.

QLD residents: Please contact Queensland Ambulance Service on 1300 369 003 or via email at QASDebt@ambulance.QLD.gov.au

Overseas tourists: there is no reciprocal agreement for ambulance costs. Please pay your invoice by bank draft (made payable in Australian dollars). Request a receipt for your payment to claim through travel insurance if applicable.


Who does not have to pay for ambulance services in the ACT?

School Students

ACT School students who are injured or suddenly become ill at school or during approved school excursions within the ACT are entitled to free emergency ambulance services that includes medical treatment and ambulance transport.

Reciprocal arrangements are in place between ACT and NSW to cover school groups during approved school activities.


Pensioners and Concession Card Holders

Most full aged pension and health care concession card holders will be entitled to free of charge ambulances services within the ACT.

We recommend that you check your entitlements with Centrelink and/or the Department of Veterans Affairs, as some card holders may not be covered for all services.

Important if travelling: If you use ambulance services outside of the ACT you will receive an invoice for the service. Reciprocal arrangements exist for interstate services with the exception of services provided in Queensland, South Australia and Western Australia. If travelling to these states we strongly recommend taking out some form of ambulance cover.

Sometimes, despite our best efforts, you will be sent an ambulance account when you are entitled to free ambulance services. Perhaps you were too ill for the relevant details to be collected by our intensive care paramedics, or your details were incomplete or illegible when the account was processed.

If you are an ACT Pensioner, Concession or Health Care Cardholder, please photocopy the front and back of your pension or health care card and return a copy with your ambulance account to the address provided or contact Shared Services Ambulance Finance on (02) 62079990.


Residents injured in a Motor Vehicle Accident

Residents of the ACT and residents within the 2620 postcode who are injured in a motor vehicle accident on an ACT road or road related area are entitled to free ambulance services as part of the road rescue fee component of your nominated Compulsory Third Party Insurance.


Acts of Good Samaritans

Where the Chief Officer of the ACT Ambulance Service is provided with evidence that an ambulance service charged to the person who performed a Good Samaritan act was as a direct result of performing a Good Samaritan act, the Chief Officer may waive the charge in part or full.


Exceptional Circumstances

Due to the nature of the ACT Ambulance Service’s business it interacts on a daily basis with people who are distressed, injured or in situations which give rise to personal stress. Such circumstances will not in and of themselves, be considered grounds for waiver.

If the Chief Officer of the ACT Ambulance Service is provided with evidence from a financial aid organisation or hospital or other social aid organisation demonstrating that exceptional personal circumstances apply, the Chief Officer may waive the charge in part or full.

Examples of cases which may be considered:

  • Waiver may be granted to the parents of a deceased child
  • Waiver of ambulance fees may be granted to a sibling or siblings under the age of 18 years who through an event is/are the only survivors of the immediate family
  • Waiver of ambulance fees may be granted to a person who has made an application for a Centrelink concession card which if held would have provided a free of charge service. Application must have been lodged prior to receiving the ambulance service and must have been subsequently approved (evidence required).
  • Waiver of ambulance fees may be granted to a person who is undergoing extensive and life saving treatment and who as a result is reliant on assistance from government or not-for-profit organisations in order to meet their basic costs of living.
  • Waiver of ambulance fees may be granted to a victim of domestic violence who is reliant on assistance from government or not-for-profit organisations in order to meet their basic costs of living. You may also contact Victims Support ACT on (02) 6205 2066 to discuss your circumstances.

Applications for review of an ambulance account on the basis of financial hardship, other exceptional circumstances or because you are disputing the invoice must be made in writing, accompanied by any supporting documentation to Shared Services Ambulance Finance:

SharedServicesAmbulanceFinance@act.gov.au for consideration, or
Post to: ACT Ambulance Service
C/‐ Shared Services Accounts Receivable
GPO Box 158
CANBERRA ACT 2601


Payment Plans

If you are not in one of these categories, or if following review you are still required to pay you ambulance account and will experience financial difficulties, please contact Shared Services Ambulance Finance at SharedServicesAmbulanceFinance@act.gov.au or by phone on (02) 62079990.