Supporting the community

The ACT Ambulance Service (ACTAS) is responsible for delivering trusted care to our community.

Supporting the community

We provide emergency, non-emergency and aero-medical services to the ACT community in addition to supporting other emergency services in the delivery of their responsibilities. The ACTAS delivers these services from eight ambulance stations and the ComCen on a 24/7 basis, as well as from ESA Headquarters, ESA Training Centre and the SouthCare Helicopter facility at Hume.

During the 2017-18 financial year ACTAS attended 52,426 ambulance and aero-medical incidents.

Extreme heat preparedness

As the lead agency responsible for the Extreme Heat Plan, the ACTAS provides information to increase awareness of extreme heat health risks and avoiding heat stress. The effects of heatwave is the second highest identified risk in the 2017 Territory Wide Risk Assessment. Events such as the ESA Open Day and the Canberra Show are some of the community platforms used to increase community knowledge and awareness. More information is available on Extreme Heat fact sheet and Emergency Medical Information forms.

Community Engagement

The ACTAS participates in a range of health and community events or programs, such as the ESA Open Day, the Canberra Show, International Restart a Heart Day, the Special Children’s Christmas Party, the ACT Health P.A.R.T.Y. Program, the ACT Careers Expo and individual school and community group visits by ACTAS Officers in their own time.

Restart a Heart Day

Restart a Heart Day is an international Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillators (AED) awareness campaign that was initiated in Europe and is held on 16 October each year. The campaign aims to improve bystander participation in early CPR and defibrillation through the use of face-to-face education and social media. In support of the international campaign the Council of Ambulance Authorities (Australia and New Zealand) receives support from 10 Australian and New Zealand Ambulance Services to participate annually in the campaign. It is a national collaboration with the aim to improve out of hospital cardiac arrest outcomes throughout Australia and New Zealand.

Patient Experience

Each year the ACTAS participates in a national survey with all other Australian ambulance services seeking feedback from patients, or the carers of patients, who have been provided with emergency treatment and transport in the two months preceding the survey. Key objectives of the survey are to benchmark perceived service quality and customer experience levels across all state and territory ambulance services. During 2018, 1300 surveys were sent out to randomly selected patients. In the 2018 survey the ACTAS achieved an overall patient satisfaction of 97%.

Research

ACTAS research programs aim to deliver high quality research that improves outcomes for our patients. ACTAS has collaborated with world-class research organisations including the Australian National University (ANU), University of Canberra and Deakin University. ACTAS research has been published in national and international journals and presented at conferences. This work includes cutting-edge research on pain management, sedation, detection of sepsis, and medical management of mass gatherings.

Emergency Services Access Point (ESAP) for High Density Unit/Multi-dwelling Buildings

ESAP is an ACTAS community initiative to improve access for paramedics during an emergency attendance to medium to high density building complexes. If you live in a secure complex your body corporate/building committee should have received information regarding the Emergency Services Access Point (ESAP) for High Density Unit/Multi-dwelling Buildings initiative. If you require information regarding this initiative please contact your body corporate/building committee in the first instance, if they or you require further information please email ESAP@act.gov.au.