Emergency Alert

Emergency AlertThe ACT Government will be conducting a test of the telephone based emergency warning system, EMERGENCY ALERT on Wednesday 28 October 2015.

The exercise will involve the ACT Emergency Services Agency issuing a test warning message in targeted geographical areas of the city to evaluate the effectiveness of the system.

This trial will build on previous tests and evaluate recent system upgrades. These include including location based enhancements to EMERGENCY ALERT using mobile towers, which is likely to expand the reception beyond the target geographical area and increased reception given all carriers now provide this service.

It will also provide important practise in operator use and use of internal standard operating procedures.

The test will target a range of differentiated geographical areas including;
1. Premises in a discreet area of a Black Mountain.
2. Premises near the inner city area.
3. An area with recent NBN coverage

The testing is schedule to occur between Midday and 3pm and will impact on parts of Acton, Turner and Black Mountain itself.

As part of the test, people who have a landline telephone in the identified test areas will receive a recorded voice message.

Mobile phones in the chosen trial areas of these suburbs will receive a text message.

There is no need to take any action if you receive one of these test messages.

It is crucial that you DO NOT call ‘000’ for information on the warning system or trial.


Receiving Emergency Warnings by Telephone in the ACT

Australia’s telephone-based emergency warning system is called Emergency Alert.

Emergency Alert issues warnings to landline telephones and mobile phones linked to registered service addresses (properties and houses) or mobile phones registered with mobile phone towers identified in a geographical area affected by an emergency.

Whether an emergency service agency decides to issue telephone warnings through Emergency Alert will depend on the nature of the incident.

An Emergency Alert message may advise you to evacuate an area, stay inside your home or provide other instructions.

If you receive an Emergency Alert warning it is important you follow the instructions in the message and seek further information and updates via:

Emergency Alert is not designed to be used as a stand-alone warning measure.

Emergency Alert will be used to supplement other warnings provided through emergency personnel on the ground and through radio, internet, print and social media, television and the provision of information through Access Canberra.

Emergency Alert is assigned the number of 0444 444 444 which will always be displayed in the message header or caller identification.

To be able to receive Emergency Alert it is important that the registered service address of your landline or mobile phone is updated with your telephone carrier, otherwise you may not get Emergency Alerts. This is different to your billing address.

Further Information about the Emergency Alert system, please visit:

Preparing your mobile phone for an Emergency

It is important to keep your mobile phone prepared in the event of an emergency.

A mobile phone factsheet is available outlining the following information.

Before an emergency you should consider:

  • Saving important phone numbers in your phone
  • Preparing a family contact sheet
  • Downloading informative smartphone apps or websites to your phone
  • Keeping charged batteries and car phone chargers available
  • Keep your service address updated with your carrier

During a disaster:

  • Only call 000 in an emergency
  • Use smartphones to view information at www.esa.act.gov.au
  • Call Access Canberra for information on 132281
  • If you have no power, recharge your phone when your car is started
  • Conserve your mobile phone battery by:
    • Not streaming data which may clog the network
    • Limiting the number and duration of calls and texts
    • Using a digital camera rather than your phone to take photos

Preparing your Home Emergency Kit and Plan

Preparing a Home Emergency Kit

To ask a question, report an incident, make a complaint or provide feedback regarding Emergency Alert. Please fill out the form on the Access Canberra website.

This page was last modified on October 28th, 2015