To ask a question, report an incident, make a complaint or provide feedback regarding Emergency Alert. Please fill out the form on the Canberra Connect website.
Receiving Emergency Warnings by Telephone in the ACT
Australia’s telephone-based emergency warning system is called Emergency Alert.
Emergency Alert issues warnings to landline telephones and mobile phones linked to registered service addresses (properties and houses) or mobile phones registered with mobile phone towers identified in a geographical area affected by an emergency.
Whether an emergency service agency decides to issue telephone warnings through Emergency Alert will depend on the nature of the incident.
An Emergency Alert message may advise you to evacuate an area, stay inside your home or provide other instructions.
If you receive an Emergency Alert warning it is important you follow the instructions in the message and seek further information and updates via:
- Local radio and television
- Canberra Connect on 132281
- Social Media at ESA twitter account @ACT_ESA and ESA Facebook
Emergency Alert is not designed to be used as a stand-alone warning measure.
Emergency Alert will be used to supplement other warnings provided through emergency personnel on the ground and through radio, internet, print and social media, television and the provision of information through Canberra Connect.
Emergency Alert is assigned the number of 0444 444 444 which will always be displayed in the message header or caller identification.
To be able to receive Emergency Alert it is important that the registered service address of your landline or mobile phone is updated with your telephone carrier, otherwise you may not get Emergency Alerts. This is different to your billing address.
Further Information about the Emergency Alert system, please visit:
- Factsheet [PDF. 817 KB]
- Frequently asked questions
- Information in different languages
- Educational Video
- Youtube site
Preparing your mobile phone for an Emergency
It is important to keep your mobile phone prepared in the event of an emergency.
A mobile phone factsheet is available outlining the following information.
Before an emergency you should consider:
- Saving important phone numbers in your phone
- Preparing a family contact sheet
- Downloading informative smartphone apps or websites to your phone
- Keeping charged batteries and car phone chargers available
- Keep your service address updated with your carrier
During a disaster:
- Only call 000 in an emergency
- Use smartphones to view information at www.esa.act.gov.au
- Call Canberra Connect for information on 132281
- If you have no power, recharge your phone when your car is started
- Conserve your mobile phone battery by:
- Not streaming data which may clog the network
- Limiting the number and duration of calls and texts
- Using a digital camera rather than your phone to take photos